This is a jewellery made with fabric, a minimum care should be taken: do not sleep,bath or exercise while wearing these jewellery. Make-up lovers beware: foundation can rub off on the fabric. In case some stains have been noticed, do not wash or submerge in water. The stains on the fabric should be removed gently with a damp cloth wet with warm soapy water.
All items are carefully handmade in a clean and smoke free home. I work strenuously to ensure that every Monabbey piece is made to perfection.
We want you to be completely satisfied with your purchase. If you are unhappy for any reason, we accept returns for refunds and exchanges within 21 days for Domestic orders and 30 days for Canadian orders after your order has been delivered. If the package does not reach us safely, we will not be able to complete the refund. Please make sure you get tracking on your returns so that proof of delivery can be verified. No returns or exchanges after 21 days.
If you are unable to process a return/exchange through our portal- please send your items to the address listed below. Please include your order number and a brief description of what you would like returned or exchanged. Be sure to get a tracking number for your records.
Allow 2-3 business days for us to process your return once it has been delivered.
Women’s and Girl's swimwear can be returned for an exchange only. Item must be unworn with the tags and sanitary liner attached.
Altered items are not returnable.
In the instance that USPS tracking states that your package has been delivered but you have not received your items, please contact us. Once the package is in the hands of the USPS, they become liable for the safe delivery of your items. If a package isn’t properly delivered, upon notification from the customer, we will open a case with the USPS. Please allow 2 weeks for us to investigate and arrive at a resolution. If you do not receive your order within the 2 weeks of investigation, we'll provide you with the option of either reshipping your order or giving you store credit. A refund will not be issued.
Orders are shipped in 12-20 business days Monday-Friday unless the item is on Pre-Order. Orders placed on the weekend and select holidays are processed on the next business day. Most orders ship between 1-2 weeks.
Insured shipping (3-15 business days)- $8.99 via USPS First Class Package
Priority shipping (2-3 business days)- $10 via USPS Priority
Next Business Day viaUPS-Your order will be processed on the same day if order is received by 12 noon (Mon-Fri) EST (US)*Saturday is not a Delivery day
Expedited shipping for International orders: Orders can be tracked after the package has left the U.S. Prices vary depending on weight and final delivery location
DHL INTERNATIONAL EXPRESS 3-5 Business days
DHL INTERNATIONAL ECONOMY 6-10 Business days
Delays may occur due to customs. All custom duties, taxes and fees are the sole responsibility of the customer. Please contact your local post office for further information concerning custom duties or fees.
*Please track your package through your local post office website. There you will be able to use the tracking number provided to you though email to check the status of your order. Once your package leaves the country we are unable to track it for you.
*Please note that we will not be able to alter your order after it has been fulfilled. Most orders are fulfilled within 24-48 hrs (Mon-Fri) after the order has been placed
UNDELIVERED SHIPMENTS: In the instance that USPS tracking states that your package has been delivered but you have not received your items, please allow 2-3 additional business days for the delivery of your item(s) After that time period if you still have not received your package, contact us at email@example.com. Upon notification from the customer, we will open a case with USPS. Please allow 2 weeks for us to investigate and arrive at a resolution. If you do not receive your order within the 2 weeks of investigation, we'll provide you with the option of either reshipping your order or give you store credit. A refund will not be issued.